How a Global Hypermarket & Grocery Chain transformed their employees into super heroes using Wooqer

Case Studies/ How a Global Hypermarket...

How a Global Hypermarket & Grocery Chain transformed their employees into superheroes using Wooqer

A large Indian Supermarket & Hypermarket chain, with 700+ stores partnered with Wooqer to attain 95% of stores certified in just 15 days. Audits were initiated and conducted monthly across 700+ stores and instant reports were available for review.

The readiness of each store for an inspection and adherence to compliance and procedures is a must. Proper display of store license/certificates and preparedness for an inspector visit are few extremely important aspects of store compliance.

The legal team holds responsibility for the statutory compliance and in the event of violation, prosecution becomes inevitable. Enabled with Wooqer, the compliance legal team of the supermarket chain implemented various trainings, checklists and audits. The team delivered 8642 hours of legal training covering 6565 instances and attained 95% of stores certified in just 15 days through videos and online assessments. Having equipped all stores with knowledge around compliance guidelines, the legal team made all necessary licenses available to the stores.

The team uploaded all the licenses required into a repository to make them available to stores. It also came in handy to legal team to track renewals. The next most important part was to ensure that the licenses are indeed displayed at the stores. Conducting an audit was imperative. When the team rolled out the audits through a third party, the reports were available once in six months which delayed timely action. But with Wooqer, the audits are conducted monthly and instant reports are available for further action. This process captured data across 700+ stores.

  • Establish a modern way of training & engagement of employees
  • Execute new campaigns, seasonal launches in short span of time
  • Grow sales by enhancing staff knowledge
  • Engaging partners with the brand and living the brand vision
  • Certifying store champions
  • Managing and monitoring widespread distribution network
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How an Indian Banking Services Company enhanced the product knowledge of sales personnel with Wooqer

Case Studies/ How an Indian Banking…

How an Indian Banking Services Company enhanced the product knowledge of their sales personnel using Wooqer

A large Indian banking & Financial Services Company, with 4500+ branches and 12,000+ ATMs partnered with Wooqer to conduct regular weekly assessments for 15,000 bank employees. The Training Manager of a large Indian Banking & Financial Services Company was responsible for training the bank staff on products for the institution.

She wanted to know how much does the bank staff assimilate after trainings and do they remember what they are informed on the product. The key selling points are its various bank offerings on cards, loans, corporate tie-ups etc.

With her vision, she set out to map and bridge the gap between what’s taught and what’s learnt. Her unique idea of rolling out quizzes every week to assess the knowledge of bank
sales staff became a legend. Her determination led to delivery of 175 plus quizzes in a year, focussed on each banking solution assessing product knowledge and service standards.
She institutionalised this practice of assessments and made it an integral part of the Branch Managers’ weekly routine.

With Wooqer’s partnership, the banking services company achieved to:

  • Establish a modern way of training & engagement of employees
  • Execute new campaigns, corporate tie-ups in short span of time
  • Grow sales by enhancing staff knowledge through videos
  • Initiated practice of assessments as a weekly routine for consistency
  • Certifying branch champions through quizzes and assessments
  • Managing and monitoring widespread distribution network
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How a Global Fast Food Company increased their sales with enhanced staff knowledge

Case Studies/ How a Global Fast Food...

How a Global Fast Food Company increased their sales with enhanced staff knowledge

A Global Fast Food company, with presence across Middle East and North Africa partnered with Wooqer to train their workforce to be 100% customer ready all the time. Through a process implemented on Wooqer, every employee got trained and certified before a product launch. Customer Service was inconsistent at the 700+ outlets of the fast food company.

The company decided to invest in a trained workforce to achieve success. Together with their
training team, they ideated and planned an SOP and sales certification drive for the organization.

Enabled with Wooqer, the QSR company quickly launched the SOP and sales training and drove the team to undergo a self-training. A video based sales process training followed by
sales process role-plays; drove learning effectiveness. Post training assessments measured understanding.
The whole SOP certification was completed in 10 days, which otherwise would have taken 45 days of effort including travel across location.

With Wooqer’s partnership, the retailer achieved to:

  • Establish a modern way of training & engagement of employees
  • Execute 100% store participation with 83% people certified
  • Establish SOP and certification for customer service
  • Track understanding of users through assessments
  • Certifying store champions
  • Managing and monitoring widespread distribution network
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How a Global Retail company achieved 100% employee interaction using Wooqer

Case Studies/ How a Global Footwear...

How a Global Footwear & Apparel Retailer achieved 100% employee interaction using Wooqer

In a first of its’ kind session, a Global Footwear & Apparel Retailer witnessed live interaction between its employees including franchisee partners across 500+ stores and its management team in India. Reach of the top management at the Global Retailer was limited in the vast spread 500+ stores franchise network in India.

Reach of the top management at the Global Retailer was limited in the vast spread 500+ stores franchise network in India.

Instant reach to the entire 1500+ store staff with a single
unified message for all stores as well as capturing their questions, asks and suggestions in real time, with all relevant stakeholders present in a short span of 30 mins was unthinkable.

With Wooqer, the retailer reached out to 1500+ store staff, geographically spread all over India through an online Townhall setup on the platform and interacted in a live Q&A session.
The activity was executed in less than 30 min and over 500 comments and live queries were captured from this exercise.

With Wooqer’s partnership, the retailer achieved to:

  • Establish a modern way of training & engagement of employees
  • Execute new campaigns, seasonal launches in short span of time
  • Grow sales by enhancing staff knowledge
  • Engaging partners with the brand and living the brand vision
  • Certifying store champions
  • Managing and monitoring widespread distribution network
Read more