The voice of your customer is the most valuable data you own—if you can actually hear it.

In today’s market, competition is relentless and customer needs are evolving fast. Customer loyalty is fragile. But what’s a challenge for one is an opportunity for another.

Customers are looking for experiences and walk into stores when they want to see, hear and engage with the Brand and products. As they do so, they also want to be seen and heard, especially with most online interactions now moving to bots. And whether it’s a delighted customer or a not so happy one, knowing what went right or wrong gives you an opportunity to make right decisions and take quick actions.

An omnichannel Customer NPS and feedback process that gives customers the option of sharing feedback when they want to and where they want to, opens up access to serious intelligence and opportunities to connect and grow.

Unleash the growth hiding in plain sight

If you are facing any of the following challenges, you know that the Wooqer Customer Feedback process can help!

• No visibility into Customer NPS (Net Promoter Score)  
• Low survey response rates
• Delay in actioning on customer issues
• No visibility into action taken on customer issues
• Feedback limited to a few channels, missing the full voice of customer
• No actionable insights from available feedback

You’re probably not just missing data—you’re missing opportunities to win, keep, and grow your customers.

When the voice of customer goes unheard

A broken customer feedback loop is more than a research problem—it’s a revenue problem. Without accurate, timely, and actionable insights:

• Customers churn without you knowing why
• Brand perception shifts without warning
• Marketing spend is wasted targeting the wrong pain points
• Product teams operate blind to actual customer needs
• Employee engagement suffers when eNPS scores are ignored or not acted upon

The cost? Lost revenue, missed sales opportunities, and eroding loyalty.

Wooqer Customer NPS –> Drive Action

Wooqer turns customer feedback from a scattered, reactive process into a continuous, actionable intelligence stream.

Here’s how it works:

Get access to a ready to use Customer Feedback flows or configure your own

Pick from several available templates that are ready for use on a plug and play basis. Get options to capture NPS (Net Promoter Score), objective feedback that’s easy to organize and analyze or subjective open text feedback that helps you discover new opportunities

Multi-Channel Feedback Capture

Wooqer gives you a public link to the feedback form which you can use across channels. The link can be generated as a single unified link for all feedbacks or independent links for each store. Here’s how you can now use the link(s):

–       Generate a QR code  and display in-store so customers can scan and share feedback. No cost and super-effective as you can have any number of QR Codes including in trial rooms, rest rooms, exit and sales floor.

–       Open using an in-store device and invite customers to submit feedback facilitated by an employee. The link can be opened from any device with browser access

–       Distribute through your CRM over SMS, e-mail or Whatsapp.

–       Embed on your website to capture feedback from online customers or give customers an avenue to share post purchase feedback. Also consider customized feedback forms to capture feedback from customers using newly launched features on the website, for early inights and quick actions.

Real-time Milestone Notifications

Setup Milestone notifications so exceptional feedback can be triggered to respective stores so they can act on it instantly. Feel free to initiate this to internal ticketing systems where available for tracking actions on feedback received.

Actionable Insights

Get a periodic (monthly, quarterly etc) organizational NPS with ability to drill down into Regional/ Area / Store NPS for identifying outliers. See organized insights bringing out top areas of action.

Future proof

Feel free to evolve the Feedback form as your products/ services and needs evolve. No technical intervention needed.

ROI: From Insight to Impact

With Wooqer’s customer insights platform, Marketing Heads can see:

Faster Response Times – Address customer issues before they escalate.

Higher Retention – Turn detractors into promoters by closing the loop on feedback.

Smarter Campaigns – Target messaging with precision based on real customer data.

Increased NPS– Drive loyalty by improving customer experience.

Collecting customer feedback is important. Acting on it in time to make a difference—that’s where brands can win or lose. With Wooqer, you hear your customers, understand them, and act—before your competitors do.