Customer Service Audit

Call center quality check.

5.0 rating
13K+ users
Telecom

Get the Full App

Fully customizable
Ready to use in minutes
Works on any device
Unlimited team members
Book a Demo Contact Support
85%
Completion
15K+
Users
74%
Time Saved
95%
Accuracy

About Customer Service Audit

Customer Service Audit enables teams to conduct comprehensive call center quality check. Digitize your processes, capture evidence, and generate instant reports. Built for organizations who need consistent standards across all locations.

Problems This WorkApp Solves

Lack of Visibility
No real-time view of status across locations
Accountability Gaps
Unclear ownership of tasks and responsibilities
Delayed Actions
Issues discovered too late for correction
Inconsistent Standards
Different teams following different processes

Key Features

Customizable checklists
Trend analytics dashboard
Automated notifications
Role-based access
GPS and location tracking
Corrective action tracking

WorkApp Preview

See how this WorkApp looks on mobile

9:41
Customer Service Audit
Audit ยท Monthly
1
Is equipment operational?
Single Select
2
Signal strength adequate?
Single Select
3
Power backup level (%)
Numeric
4
Which systems checked?
Multi Select
5
Upload site photo
File Upload
6
Customer complaints count
Numeric
7
Security measures in place?
Single Select
8
Rate network quality
Score
9
Technician name
Short Answer
10
Technical issues noted
Descriptive
Submit

This is a preview with 10 sample questions

Full WorkApp includes more questions, scoring, photo capture, and analytics

Get Full WorkApp

More Telecom WorkApps

View All
Tower Inspection
Cell tower maintenance check.
Weekly Tower Inspection
Weekly cell tower maintenance check.
Monthly Tower Inspection
Monthly cell tower maintenance check.
Store Audit
Retail outlet compliance check.

Ready to Transform Your Operations?

Join thousands of businesses using Customer Service Audit to digitize their telecom operations.

Book a Demo