Policies and FAQ
The rules for buying a track, taking the assessment and holding a Wooqer Academy certificate.
Buying
- Prices are per person, in US dollars, and paid through Stripe. Payment details go to Stripe and never reach wooqer.com.
- Each seat is for one person and one track.
- To buy for a team, choose the number of seats before you pay. Teams get 10% off for 5 to 9 seats, 15% for 10 to 24 and 20% for 25 or more. You then assign each seat by email from your account, and can reassign a seat until its holder starts the assessment.
- Receipts and business invoices come from Stripe. Invoices can carry your tax ID and a purchase order number.
- Purchases are non-refundable.
The assessment
- Format
- One online test of 30 minutes, with 10 questions drawn at random from the track's question bank
- Pass mark
- 80% or more
- Result
- As soon as you submit, with the topics to revisit
- Retakes
- One attempt per purchase. To retake the assessment, buy the track again.
- Certificate
- Issued automatically when you pass the assessment, and valid for 2 years.
- Supervision
- None. You take it on your own, at a time that suits you
- Timing
- The clock keeps running if you close the page, and you can come back before time runs out. When time runs out, the answers you saved are marked.
- Levels
- Each level builds on the one below, so we recommend holding it first. It is not required.
Before you start, you confirm that the work is your own, that you will not share the questions, and that the name you give is the one to print on your certificate.
Certificates
- Issued automatically when you pass the assessment, and valid for 2 years.
- Each certificate shows your name, the credential, its dates and a credential ID.
- Anyone with the credential ID can check it on our verify page. It shows the same details as the certificate and never your email address.
- We may revoke a certificate earned by sharing questions or by someone else taking the assessment. The verify page then shows it as revoked.
Your data
We keep your name, email, company, country, orders, results and certificates to run the Academy and to show your company which seats it has bought. Payments are handled by Stripe. Our privacy policy explains the rest.
Questions
Which certification should I take?
Choose by what you do in Wooqer. User is for people who submit the work, Reviewer is for people who review it and follow up, and Producer is for people who build the processes.
Do I have to attend training?
No. You can go straight to the assessment. The free live sessions are there if you want them.
What if I fail?
Buy the track again to retake the assessment.
Can my team join?
Yes. Choose the number of seats before you pay, then assign each seat by email.
How long is a certificate valid?
Two years from the day it is issued.
Anything else: academy@wooqer.com