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Product Returns

by Wooqer Research Desk
Track and manage returns quickly and easily Product Returns may be  initiated by a customer or may be initiated by the Company through a Product Call back. The Wooqer Product returns Work app enables you to manage the customer initiated call backs, whereas the Wooqer Product Call back Work app is better suited for a company initiated call back. Here's how the Product Returns Work app operates: An employee scans the Product Bar code from a mobile device as and when a return is received. The reason for return is entered from available reasons made available on the app. These can be configured as per your need. The quantity returned is entered. The product status is entered and item is classified for repackaging or liquidation. The process and product are moved further to the repackaging or liquidation team and status traced digitally. Additional status update and notifications may also be configured. For example, the QA team may be notified for a testing  on the given product to ascertain if there may be an issue with the entire range that may necessitate a call back. The catalogue team may be notified if there is need to add better instructions or disclaimers with the product or add more information with the product listing on the site to ensure better decision by customer in the future. The app can also be integrated with the ERP to bring the item back into the inventory.  

KEY FEATURES

  • Easy to use

    Make the process easy to manage with mobile enablement for all users. The build in Bar code scanner makes it easy to capture product details
  • Flexible to change

    With Wooqer's DIY approach and ease of use, keep the process flexible and easy to change over time
  • Credible information

    Capture visual evidence of damage if any and know that the issue being highlighted in indeed genuine. Know if damage happens during internal handling
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  • Mobile enabled
  • Audio-visual evidences
  • Built in notifications
  • Customizable flow
  • Real-time tracking

Reviews

4

4
4.0 rating
4 out of 5 stars (based on 1 review)
Excellent0%
Very good100%
Average0%
Poor0%
Terrible0%

1 reviews

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Easy to use

AP
Oct 22
4.0 rating

This app is really easy to use and so easy to change

Publisher Information

Wooqer Research Desk

The Wooqer Research desk consists of a team of imaginative but practical people obsessed with making for easier, smarter and faster. Every month, the team studies thousands of process templates and interviews users and industry leaders to understand their pain and hopes. Basis this, they come up with well thought through templates designed for on ground success. Hours of discussion goes in to decide what makes it to the template and many more, to decide what doesn’t. So what you see is truly simplified for execution and thus for delivering successful outcomes. We hope that you like and benefit from what you see and look forward to your feedback. Whether it is a success story that you wish to share, a gap that you may have noticed in one of our Apps or a new idea that you would like us to explore. feel free to write to us to share.

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