Customer Feedback

Deliver The Most Efficient Customer Experience Possible Retaining customers and building loyalty is one of the key factors that contribute towards the success of an organization. In order to become a world-class brand - it is imperative that your company understands the expectations of its customers by gathering feedback on ways it could provide a better experience. Retail businesses often face the challenge of gathering this information through traditional means, such as a pen and paper - as it counters the organization’s policies on being an environment-friendly, and often tends to be impractically expensive. The Wooqer Customer Feedback app empowers your organization to capture customer feedback digitally, with the added benefit of a Net Promoter Score (NPS) for the product/service purchased through the brand. The app also provides a holistic view to you with the help of tools such as real-time reporting. Actions can be taken basis any discrepancies that may have hampered the customer's experience. With the feedback data, top management can also take necessary actions in order to improve the overall customer experience.

KEY FEATURES

Gather Feedback and create actionable insights
Gather feedback and insights from customers and act upon the same to optimize customer experience.
Build Accountability
With feedback being captured, build accountability within teams to close gaps quickly.
Personalize the experience
With weak points being identified, organizations can work on the same and help in personalizing their customer experience

Publisher Information

Wooqer Research Desk

The Wooqer Research desk consists of a team of imaginative but practical people obsessed with making for easier, smarter and faster. Every month, the team studies thousands of process templates and interviews users and industry leaders to understand their pain and hopes. Basis this, they come up with well thought through templates designed for on ground success. Hours of discussion goes in to decide what makes it to the template and many more, to decide what doesn’t. So what you see is truly simplified for execution and thus for delivering successful outcomes. We hope that you like and benefit from what you see and look forward to your feedback. Whether it is a success story that you wish to share, a gap that you may have noticed in one of our Apps or a new idea that you would like us to explore. feel free to write to us to share.

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