Author: Poornima Mohandas

Time to read: 2 minutes


This week, a number of retail leaders reached out to us to enquire about business continuity and our experience as a tech company managing work remotely. While working remotely has never been something you have had to consider in retail, changes in the social environment might present a need for your business to do so. There are a number of practical questions as you explore this new paradigm, alongside concerns around productivity.

We prepared an internal SOP on Working Remotely and believe it might be a baseline Standard Operating Procedure or SOP for you to develop your own.

The SOP on Working Remotely can serve as a structural SOP to help your HQ staff transition to a remote work culture, while keeping productivity and accountability in check.

This document covers:

  • Remote Working Readiness Checklist
  • Definition of Roles and Responsibilities
  • Daily Activity Reporting and Tracking
  • Communication Processes
  • And more…

As a technology company, we have experience with the practicalities of working remotely. And as Wooqer, it is in our DNA to enhance productivity and effectiveness while doing so.

While working remotely might seem an alien concept to you, here are some departments in HQ that could potentially work from home:

  • Operations
  • HR and Admin
  • Visual Merchandising
  • Marketing
  • Buying and Merchandising
  • Helpdesk / Customer Support
  • IT

In these troubled times, consistent communication across your retail organization is of paramount importance. Daily videos from the CEO, online forums, and town halls can help keep your staff reassured, engaged, and motivated. Right off the bat, you want to define employees’ roles and responsibilities to ensure high productivity. Ensure all employees are aware of and have access to company-approved communication tools and applications. HR can publish a daily attendance roster in a public forum along with a list of back ups for any critical tasks.

At a micro level, team-wise, meetings can help track daily tasks and completion status. Structured processes to monitor, follow up, and track approvals can greatly reduce delays and interruptions.

Lastly, share some basic content with all employees to ensure that they are well prepared for this transition. These can include: how to protect yourself from Covid-19, health insurance details, and key decision makers’ details.

Let’s hope these troubled times of social distancing are over sooner, rather than later. Take care and stay safe.